In the unlikely event, you are having an issue with one of our batteries, we have developed a straightforward warranty policy to help navigate any issue.
Pelton Batteries offers a 5 year’s manufacturer’s defect warranty from the date of purchase. This warranty does not cover negligence or misuse of the battery. If it is deemed that the battery was used improperly, you will be subject to a repair charge plus parts and shipping costs.
Pelton Technology And Energy Ltd. (“the Manufacturer”) warrants each Pelton Batteries branded Lithium Iron Phosphate battery (“the Product”) sold by Pelton Technology And Energy Ltd, or any of its authorized distributors or dealers, to be free of defects for a period of 5 years (“the Warranty Period”) from the date of sale as determined by either the customer’s sale receipt, the shipping invoice, and the battery serial number, with proof of purchase. Within the first 5 years of the Warranty Period, subject to the exclusions listed below, the Manufacturer will credit, replace, or repair, if serviceable, the Product and/or parts of the Product if the components in question are determined to be defective in material or workmanship. After 5 years, if the components in question are determined to be defective in material or workmanship, and the Manufacturer deems the components to be repairable, the Product will be repaired with a cost charged to the customer.
NON-TRANSFERABLE
This Limited Warranty is to the original purchaser of the Product and is not transferable to any other person or entity. Please contact the place of purchase regarding any warranty claim.
The following conditions voids this warranty:
- Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections.
- Environmental damage: inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage.
- Damage caused by collision.
- Damage due to improper maintenance, under or over-charging the Product, dirty terminal connections.
- Product that has been opened, modified, or tampered with.
- Product that was used for applications other than which it was designed and intended for, including repeated engine starting.
- Product that was used on an oversized inverter/charger (any inverter/charger) without the use of a Manufacturer-approved current surge limiting device.
- Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor start-up current that is not used in conjunction with a Manufacturer-approved surge-limiting device.
- Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at a low state of charge.
This Limited Warranty does not cover a Product that has reached its normal end of life due to usage which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. The Manufacturer reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its normal end of life even if within the Warranty Period.
Returns
If an item is new, unused, and in the original packaging, we are happy to accept a return up to 7 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, At the discretion of Pelton Technology And Energy Ltd, the product may not be accepted and if accepted, with a return fee.
We ask you, the customer, to pay for any shipping costs to return the item to the Pelton batteries warehouse. Once received, a refund will be issued in the amount of the purchase.
If you need to make a return you must contact us and provide the following details:
- Copy of receipt or invoice
- A letter, stating the problem with the product. Contact information including phone number and shipping address.
Any product returned without the above information will not be processed.
Return Shipping Method
Pelton Batteries recommends you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case.
Any shipment which arrives damaged will be immediately refused or will be held at the warehouse until the customer pays for return shipping. The customer will be responsible for return shipping and handling and any claims that may arise. No exceptions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
